As a public company, we communicate regularly with our shareholders, including through our quarterly financial reports and other filings with the Securities and Exchange Commission, postings on the Investor Relations section of our website, regular public announcements and meetings.
We measure our performance against financial and non–financial metrics of importance to our shareholders, customers and employees. These metrics also factor into executive compensation.
Our 2016 financial performance metrics were measures of operating margin rate, cash from operations conversion, net income growth and awards. Our non-financial metrics were quality, customer satisfaction, environmental sustainability, employee engagement and inclusion, diversity and safety.
We apply our core competencies and capabilities to address the diverse and complex issues facing our customers.