At Northrop Grumman, our commitment to our customers and enhancing global security is steadfast. In 2016, we maintained our global focus on quality as one of our key strategic priorities. We continued using quality measures company-wide that reflect the performance of our key programs against quality expectations across the program life cycle including engineering, manufacturing, supply chain and services.
We promote a company culture that infuses quality throughout Northrop Grumman. By highlighting the relationship between individual employees’ work and customer success, we create sustained performance improvement.
We recognize that a holistic view of our quality performance and engaging all key stakeholders drives successful performance outcomes for our customers. To identify and prioritize areas for improvement in quality and customer satisfaction, we utilize a rigorous self-assessment process at both the business unit and corporate level.
At Northrop Grumman,“Quality is personal.”
Aviation Week Program Excellence
The Aviation Week Program Excellence awards recognize best-in-class technical and business performance across the aerospace and defense industry. In 2016, Northrop Grumman had four finalists (one winner) in the Aviation Week Program Excellence awards:
- James Webb Space Telescope Program WINNER.
- Data Repositories Program FINALIST.
- Hunter Unmanned Aircraft System Program FINALIST.
- RQ-4 Global Hawk FINALIST.
The Quality Symposia events are an opportunity for us to showcase how quality and other key company priorities connect and build a foundation for top performance. During the events, we recognized 300 employees with our “Quality is Personal” awards. These awards honor individuals and small teams that demonstrate continuous improvement and produce high-quality outcomes.